Refund policy
Return & Refund Policy
Thank you for shopping with us. Each item in our store is custom made to order, ensuring a unique piece crafted specifically for you. Because of this, we do not accept returns or offer refunds for any reason other than the exceptions listed below.
Order Accuracy & Sizing
Please double-check our detailed sizing charts before placing your order. We do not offer exchanges or refunds for items that do not fit as expected, as sizing information is clearly provided.
If you receive an item in the incorrect size—meaning the size you received does not match the size you ordered—we will gladly replace it with the correct size.
Claims for incorrect sizing must be submitted within 5 days of delivery.
Damaged Items
If your order arrives damaged during shipping, we will replace the item at no cost to you.
Claims for damaged items must be submitted within 5 days of delivery and must include photo evidence of both the item and the packaging.
To Request a Replacement
If your situation falls under one of the accepted cases (incorrect size sent or damage during shipping), please email us at [your email] with:
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Your order number
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A clear description of the issue
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Photos of the item(s) and packaging
We’ll respond within 2–3 business days to resolve the matter.
All sales are final. Please ensure you review sizing charts and order details carefully before completing your purchase. Thank you for supporting custom-made craftsmanship.